I remember a time when customer service was king. When the staff in shops were smart, showing a good company image, when you were treated with politeness, after all, you were paying their wages. What has happened?
This morning I went to put some fuel in my car at the local Tesco petrol station. While I queue behind people doing their weekly shopping at the one checkout that is open (that is another story which I think I have covered already) some witless troglodyte is rearranging the cigarettes. There is no thought of opening another checkout, obviously the conversation between the staff members is more important than the secondary objective of serving the customer.
There was a time when shopkeepers wore a brown overall, do you remember that? The men always wore a tie, they were smart, tidy. Now it seems that the more piercings, tattoos, weird hairstyles and the more untidy you are the quicker you will be put in front of the customer. It seems that there is an agenda to scare off the customer. Maybe the plan of Tesco, Sainsbury et al is to do away with the shop entirely and just do home delivery.’ How dare these people come into our shops and take things! Let us tell them what they can have’
I have an urge to open a shop and show them how it should be done. Let’s get back to smartness, politeness, intelligence and all the other things that make us more human.